Privacy Policy

Last Updated: 8 May 2025

1. Overview

This Privacy Policy explains how Montarelle (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you use our website, mobile app, or services (collectively, the “Services”). We prioritise protecting your data while ensuring smooth dropshipping operations.

2. Who We Are

Montarelle is the data controller regarding personal information collected through your use of our Services. We determine how and why your data is processed. If you have questions or wish to exercise your legal rights, contact us at: hello@montarelle.com. We comply with applicable laws, including GDPR and CCPA.

3. Information We Collect

We collect information that enables us to provide dropshipping services efficiently:

  • Identity & Contact Data: Name, email, billing/shipping addresses, phone number.

  • Financial & Transaction Data: Payment info, order history, returns/refunds, supplier details.

  • Technical & Usage Data: IP address, browser/device type, time zone, clicks, page visits, search behaviour.

  • Profile & Supplier Data: Store settings, preferences, supplier communications, dropshipping order and tracking information.

  • Marketing & Communications Data: Your preferences for promotional communications and marketing insights.

4. How We Use Your Data

We process your data to:

  • Provide, manage, and fulfill dropshipping orders (forwarding customer information to suppliers, managing returns, tracking orders).

  • Synchronise with e-commerce platforms and supplier systems, ensuring inventory accuracy and branded invoicing.

  • Process payments, handle fees, and address claims or disputes.

  • Maintain platform operations, including login/authentication, customer support, fraud prevention.

  • Send transactional messages, account updates, surveys, and marketing—based on your consent or legitimate interest.

  • Improve our Services via analytics, enhancing tools like product research, AI-powered automation, or dropshipping bots.

5. Legal Basis for Processing

We rely on:

  • Performance of Contract: To fulfill your orders and manage your account.

  • Legitimate Interests: To maintain, optimise, and secure our platform, prevent fraud, and conduct analytics.

  • Consent: For marketing communications, where required. You may withdraw consent at any time.

6. Disclosure of Personal Information

We may disclose your data to:

  • Suppliers & Fulfillment Partners: To enable order placement and shipment.

  • Payment Processors & Platform Partners: For payment and integration purposes.

  • Service Providers: Hosting, analytics, email, customer support—only to assist our operations.

  • Legal & Compliance Authorities: If required by law or to protect legal rights.

  • In case of a corporate transaction (sale, merger, reorganisation), your data may transfer to the new owner, provided it's subject to similar protection.

7. International Data Transfers

As we do business globally, your data may be transferred across borders (e.g., from EU to other jurisdictions). We ensure adequate protections through standard contractual clauses or other safeguards.

8. Data Security

We implement technical and organisational measures—encryption, access controls, breach response protocols; to safeguard your data. Third-party processors must adhere to contractual obligations to protect your information.

9. Data Retention

We retain personal data as long as necessary to provide services, meet legal obligations (e.g., tax recordkeeping), resolve disputes, prevent fraud, or improve our offerings. Afterward, data is securely deleted or anonymised.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct, update, or delete your personal information.

  • Restrict or object to certain processing.

  • Request data portability (a machine-readable copy of your data).

  • Withdraw consent at any time (without affecting prior processing).

  • Lodge a complaint with a supervisory authority (e.g., GDPR, CCPA).

Submit requests via hello@montarelle.com; we generally respond within one month, extended if necessary for complex cases.

11. Automated Dropshipping Operations

Our platform may use automated tools (e.g., order forwarding to suppliers, tracking updates, inventory sync, branded invoicing) to streamline the dropshipping process. These rely on data processing for operation integrity and user experience.

12. Third-Party Links

Our Services may include links to external sites (suppliers, apps, tools). We are not responsible for their privacy practices; please review their policies separately.

13. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on our site with an updated “Last Updated” date. Continued use of Services constitutes acceptance of revised terms.