Shipping & Delivery

Last Updated: 12 February 2025

Montarelle is committed to ensuring your order reaches you in a timely and secure manner. This Shipping & Delivery Policy outlines our processing times, shipping methods, and delivery expectations.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing includes order verification, quality check, and packaging.

  • You will receive an email confirmation containing your tracking number once your order has been dispatched.

Estimated Delivery Times

  • Worldwide Shipping: Most orders arrive within 7–15 business days, depending on destination and local postal services.

  • Deliveries to remote or rural areas may require additional time.

  • All delivery times are estimates and may vary due to external factors beyond our control.

Shipping Costs

  • We offer free worldwide shipping on all orders.

  • Prices displayed at checkout are final — no additional handling or hidden fees.

Order Tracking

  • Once your order has shipped, you will receive a tracking link via email.

  • Tracking information may take 1–3 business days to update after dispatch.

Delays & Customs

  • Montarelle is not liable for delays caused by:

    • Customs inspections

    • Natural disasters

    • Strikes or labour disputes

    • Carrier delays or other circumstances outside our reasonable control

  • Customs, import duties, taxes, or other fees levied by the destination country are the responsibility of the customer.

Address Accuracy

  • Customers are responsible for providing a complete and accurate delivery address.

  • Montarelle is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided at checkout.

Failed Delivery Attempts

  • If a delivery attempt is unsuccessful due to customer unavailability or refusal, re-delivery fees may apply.

  • In cases where the order is returned to us, a re-shipping fee will be charged before the item is resent.

Changes to This Policy

We may update this Shipping & Delivery Policy at any time to reflect changes in our operational or legal requirements. The updated policy will be posted on our website with the revised date.