Return Policy

Last Updated: 12 February 2025

Montarelle aims to ensure every customer is satisfied with their purchase. This Return Policy outlines the conditions and process for returning items purchased from our store.

Eligibility for Returns

  • Return requests must be submitted within 30 days of receiving your order.

  • Items must be:

    • Unused and in the same condition as received

    • In original packaging with all tags intact

    • Suitable for resale

  • Proof of purchase (e.g., order confirmation email) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items

  • Personalised, customised, or made-to-order products

  • Items marked as “non-returnable” on the product page

Return Process

  1. Contact us at hello@montarelle.com with your order number, reason for return, and supporting images if applicable.

  2. Our team will review your request and provide return instructions along with the return address.

  3. Return shipments must be sent using a trackable shipping method. We are not responsible for items lost during return transit.

Refunds

  • Refunds will be issued to your original payment method within 7–18 business days after we receive and inspect your returned item.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

  • Refund timelines may vary depending on your payment provider.

Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, notify us within 7 days of receipt.

  • We will arrange a replacement or issue a full refund at no additional cost.

  • Items damaged through misuse, negligence, or normal wear and tear are not considered defective.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • In cases of partial returns from multi-item orders, shipping costs may be deducted from your refund where applicable.

Changes to This Policy

We may update this Return Policy to reflect operational, legal, or regulatory requirements. The updated version will be posted on our website with the revised date.